Refund Policy

Beamster Refund Policy

Effective Date: May 29, 2024

At Beamster, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free refund policy to ensure your experience with us is positive.

1. Eligibility for Refunds

  • Timeframe: You may request a refund within 30 days of the order date.
  • Condition: Items must be returned in their original condition, unused, and in the original packaging.
  • Proof of Purchase: A receipt or proof of purchase is required to process your refund.

2. Non-Refundable Items

  • Custom or personalized neon signs and lamps
  • Gift cards
  • Items marked as final sale or non-returnable at the time of purchase

3. How to Request a Refund

  1. Contact Us: Email us at beamsternet@gmail.com with your order number and reason for the return.
  2. Approval: Once your refund request is approved, we will provide you with a return authorization and instructions on how to return your item.
  3. Shipping: You are responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.

4. Processing Refunds

  • Inspection: Upon receipt of your returned item, we will inspect it to ensure it meets the eligibility criteria.
  • Approval Notification: We will notify you of the approval or rejection of your refund.
  • Refund Method: Approved refunds will be processed and a credit will automatically be applied to your original method of payment within 7-10 business days.

5. Late or Missing Refunds

If you haven’t received a refund after 10 business days:

  1. Check your bank account again.
  2. Contact your credit card company; it may take some time before your refund is officially posted.
  3. Contact your bank. There is often some processing time before a refund is posted.
  4. If you’ve done all of this and still have not received your refund, please contact us at beamsternet@gmail.com.

6. Exchanges

If you received a defective or damaged item and need to exchange it for the same item, please contact us at beamsternet@gmail.com with details of the issue.

7. Return Address

Please send your returned items to:

Beamster
Rishon LeTsiyon, 7245644
Rishon LeTsiyon, Israel

We appreciate your business and strive to provide the best products and service. If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at beamsternet@gmail.com.

Thank you for shopping with Beamster!